Terms and Conditions

Last updated: March 14, 2025

Please read these terms and conditions carefully before using Our Service.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Application means the software program provided by the Company downloaded by You on any electronic device, named Kleen

Application Store means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) in which the Application has been downloaded.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Country refers to: Saudi Arabia

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Clean Solutions IT LLC, Prince Muqrin St, Madinat Al Umal, 7963, Al Khobar 34441 4530.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Service refers to the Application.

Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Template.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Subscription Availability

Certain features of the Service may be offered through subscription plans. By purchasing a subscription plan, You agree to the subscription fees, billing terms, and conditions described in this section.

Subscription Plans

The Service offers subscription plans at various price points (including 199, 299, and 399 SAR or equivalent in Your local currency). Each plan may include specific service benefits such as scheduled laundry pickup and delivery visits or other features as described in the Application or Website.

Billing Cycle

Subscription fees are charged at the beginning of each billing period (monthly or annually, as selected by You). Your subscription will automatically renew at the end of each billing period unless You cancel it before the renewal date.

Auto-Renewal

By subscribing, You authorize the Company (or its payment processor, including Apple Inc. or Google Inc. if the subscription is purchased through an Application Store) to charge Your designated payment method automatically at the beginning of each renewal period.

Fair Usage Policy

Subscription plans are intended for normal household laundry usage. The Company reserves the right to monitor usage and may limit service, adjust scheduling, or charge additional fees if usage is deemed excessive, commercial in nature, or inconsistent with normal household consumption.

Scheduling and Service Visits

Subscribers may schedule laundry pickup and delivery through the Application or through available customer support channels. The number of visits or services available per billing period will be based on the subscription plan details provided in the Application or Website.

If a scheduled pickup cannot be completed due to customer unavailability or access issues, the visit may be considered utilized.

Plan Changes

You may upgrade or downgrade Your subscription plan at any time through the Application. Upgrades may take effect immediately and may result in prorated charges. Downgrades will take effect at the beginning of the next billing period.

Price Changes

We reserve the right to modify subscription prices at any time. If We increase the price of Your subscription plan, We will provide at least 30 days' notice before the new price becomes effective. Continued use of the Service after the price change constitutes acceptance of the new price.

Cancellation

You may cancel Your subscription at any time through the Application, the relevant Application Store account settings, or by contacting customer support.

If You cancel Your subscription, You will continue to have access to the subscription benefits until the end of the current billing period. The subscription will not renew after that period ends.

Refunds

Subscription fees are generally non-refundable once the billing period has started, except where required by applicable law or where explicitly stated otherwise. Refunds for subscriptions purchased through Apple App Store or Google Play may be subject to the respective store's refund policies.

Termination

The Company reserves the right to suspend or terminate a subscription if the Service is used in violation of these Terms, including misuse, abuse, commercial usage of household plans, or any activity that negatively impacts service operations.

Service Availability

Laundry pickup and delivery services are subject to operational schedules, service areas, holidays, and unforeseen circumstances. The Company will make reasonable efforts to maintain service availability but does not guarantee uninterrupted service.

Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential damages arising from or related to the use of subscription services, including service delays, missed pickups, or operational interruptions. The Company's total liability related to a subscription shall not exceed the subscription fees paid by the customer for the applicable billing period.

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.